Policies

Guest Reservation Responsibility:

The time you reserve for your appointment has been saved just for you and therefore, is equivalent to the amount of time you will be charged. Example: If you book a 5 hour service without consultation, you are responsible for the 5 hours even if your service only took your Stylist 3 hours. If you reserve a 3-hour service without consultation & your hair goals require more time an alternative suggestion will be made. If you’re not satisfied with the alternative & opt not to get your hair done you are still responsible for the time reserved. To avoid reservation errors, please book a complimentary consultation or for returning guests, text (352) 280- 3229

Cancellation Policy:

In consideration of our other guests and our service providers, Eden Michele Salon requires 24-hour notice of any cancellations.
New guests who reserve 2 hours or more require a 50% deposit. If a guest cancels within 24 hours or does not show up for the reservation, the guest will forfeit the 50% deposit.
Guests who cancel within 24 hours and “no-show” reservations will be required to pay a 50% deposit for future reservations. If guests cancel within 24 hours or does not show up for the future reservation, the guest will forfeit the 50% deposit.


Late Policy
We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10-minute grace period. After that time you may have to forgo parts of the service in order to keep it within the time allotted for you, OR reschedule your appointment for a different time, which will result in our cancellation policy.

 

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